Author Biography: Elena Ognivtseva
Elena is an avid blogger who enjoys writing articles on fashion, beauty, lifestyle, fitness and recently, CBD niches. Elena has been described as a "delightfully eccentric with a creative take on things" (New York Times) with an ability to "bring you new facts that will make you go WOW!" (Vanity Fair). Elena has been writing since her uni days where she was a regular contributor to the student magazine. After pursuing a career in finance in the heart of London's financial hub, Elena has decided to start blogging in her spare time as an outlet for her creativity and ideas. During her spare time, Elena enjoy horse riding, camping and hiking, interior design and keeping abreast with the latest trends. Elena is in the process of starting up her own beauty cosmetics line in the near future. Elena is also a contributing author to fashion and lifestyle magazines and has been featured in Vice, Country Living, Harrods magazine, Daily Telegraph, Grazia and Women's Health.
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MAYBE IF THEY ACTUALLY CHECKED THE DOCUMENTS SENT MONTHS AGO THIS WOULD NOT HAVE HAPPENED.I would love to offer them a zero but should settle for on start. If you haven’t started with them look elsewhere. Why else would you not mention that till the review is completed and two days have handed you’ll not receive any money from the transactions you process? Why else would you not have a big flashing signal at login saying your deposits are frozen until the evaluation is done?
I bought a small wine retailer over two years in the past and initially had a traditional processing account. It was a nightmare. A month in, I switched to Square and like it. I’ve spent countless hours evaluating rates with three-4 different firms , and it’s the greatest value, with the most options, and the best customer support. One factor that many small businesses don’t take into consideration is that point is money.
Do you have any recommendation on what my subsequent steps ought to be. DO NOT SIGN UP. I own Allueur Hemp and CBD Infused Cosmetics Products multiply vacation rental properties and as well as two other companies.
You CAN get to a live person when you comply with my instructions in a reply to a different customer on tips on how to contact Square. Their customer support is useful to a degree. They don’t have a clue about and don’t support their API so you’re on your own if you wish to program something to speak to Square by way of a web site or program.
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You cannot get a hold of customer support without a code and I couldn’t find my code anyplace. They made our account negative a number of occasions and tried a number of occasions to take out the cash. The dispute was canceled by our buyer and the Square still took out the $5,745.sixty six from our account. The Square should have canceled the debit instantly however instead debited our account three days after the dispute was canceled. This has taken up lots of our time and we can’t conduct enterprise with out that money. We are a small enterprise and something like this places us in a bind.
Had certainly one of my clients come to me with a similar story, I would’ve merely granted the refund, if just for the sake of excellent will. As it is, I really feel like Square added insult to injury, and now I won’t ever go back. I got the distinct impression that they don’t care about me or my problems, and that my good opinion was not worth $forty to them.
By the best way no one answers the phone whenever you call, only a recording. I additionally needed to get the telephone number from complaint blogs as a result of it isn’t posted on Square web site anywhere.
We have vendors to pay and projects to start out and we are able to’t run smoothly due to the Square. I am very disappointed and might be on the lookout for a substitute for the Square.
Can’t get it on my account web page for all of last year. Called there customer service quantity and ready for them to name. I am at present setup with Square for my bank card transactions. I joined the beginning of April and did a complete of $2650.00 in transactions for the day of April 10,2012 and have yet to obtain it in my bank account.
We supplied data and Square-up canceled our account without refunding money to our customer. After days of begging Square-as much as refund cash ($eight,000) to buyer – nonetheless no motion. Will transfer on to another merchant company so we can conduct our enterprise like knowledgeable. Square has received to be the largest joke in the business. We signed up for square after they first hit the market and had no problems up till final month.
I’m one of many lucky ones, as I didn’t have any funds pending, for if I had, they may maintain my funds for ninety days. I have filed a criticism with the BBB and apparently sq. just isn’t communicating with them either.
We had been doing business with Squaretrade for about three years. We ignored the emails for six months or so and decidedto apply. I mean the payback is deducted from your credit card monthly processing and we thought can be a great way of getting some instant cash. Well they turned us down.
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They are enriched and taking advantage of curiosity earned on our cash and our buyer’s cash in a parasitic means . This is predatory, unacceptable and reprehensible. If we will cease this from happening to other small business homeowners, I am glad to have spent the time, effort and this measure of precept. I’ve been studying all of the critiques which have been posted about misplaced of funds, time ready for funds and chargebacks, and I can’t say it’s square all by itself. I even have personally ran in simply the final year alone over $130k in sales and haven’t had however just one small problem.
I then ran via the cardboard in Square in good religion. They immediately emailed me telling the account was beneath evaluation. They proceeded to debit the checking account linked to Square for $2100, which affected different bank transactions and incurred fees, in that exact account.
I opened a square account and made two transactions then for no reason they deactivated my account and say they want give me money for ninety days ( 8900.00). You can’t call them and so they want answer e-mails. My legal professional says fraud they usually have actually stolen my money, my buyer supposed that cash be paid to me and never for them to hold for ninety days. PLEASE avoid this company.
Get over blaming everybody and fix what’s going incorrect with yourself and your business actions. I determined to sign up for square and based mostly on their advertisments I even have mainly unlimited amount of transactions I can course of. hemp and cbd news After my third one my account was closed and my funds held for ninety days. Their rationalization ” we really feel you are a risky customer” I processed playing cards just like they stated to so I dont perceive whats so dangerous.
If your getting chargebacks that means YOUR buyer has fought the cost. So why not ask yourself what did you do wrong? Did you belief someone very shady or perhaps didn’t clarify all of the objects you have been selling correctly? From what I’m studying and all of the complaints it feels like your all in search of a perfect transaction in a non good world.
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This in the end affects my credit score with my bank and the businesses whose transactions of mine have been affected. Square double dipped, secured the new payment and then also stole money out of my checking account. We resolved this downside immediately and had never in 5 years had a cost Best CBD Beauty and Cosmetics Products again or complaint from a client wanting a refund – ever. I have learn hundreds of reviews with these very same complaints. Square is a complicated rip-off, and apparently for now, authorized apply that’s at greatest fraudulent.
Their customer service may be very poor and I e-mail daily typically 3 times a day and I even have received 2 responses, neither giving me a solution to my problem. I sent in required documents they requested and notified them in utility means of my particular situation and how I can be processing every month with dollar quantities. I assume they did not read notes in utility course of or ecnored it. I am sitting as on April sixteen,2012 now with no answer to my drawback or a timeframe on when I shall be getting my funds. I would like any recommendations or an organization you could refer that I might swap to. I have more transactions to process for this explicit firm but I am afraid to process the rest with SQUARE because of the response time and holds.
I signed up with square yesterday and processed 2 transactions, 1 for $500 and 1 for $7100. I have funds from one other processor deposit on almost a day by day foundation into my checking account.
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I even have had sq. since June 2011.it has labored nice for me. I haven’t had more than 1000.00 per week though. I was paying so many extra charges with my final credit card firm is why I modified to square. They work really great for me. Only problem Is I am trying to get some sort of assertion from they on my fee’s I have paid to them for my tax records.
- The selections under are answer now or answer later.
- This comment refers to an earlier version of this evaluation and may be outdated.
- Oh you’ll be able to nonetheless course of buyer bank cards the funds just stay with sq..
- Square has a process known as “REVIEW” what this means is they freeze your account with regard to any funds being deposited in to your account.
I use Square now and tell all the phone calls and people that call in and say “We an beat your charges” to take a hike as a result of I am not going anywhere. I am very happy to hear that the very best transaction they may process is $50,000 which is much larger than different processors.
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WOW!!!! They no longer supply that deal but let me repeat that! Instead of paying $30,000 to Suntrust for the same processing with whom I thought was the most effective charges round I could have paid $500.00 to Square!!!!!! KICK KICK KICK!!!!! Square is extraordinarily easy.
Well Being & Health We have been backwards and forwards with customer support and the dispute group and it has not be useful. Our firm is suffering due to the Square’s lack of communication and actions. It took about four days to be contacted by the Square after seeing a withdraw of $5,745.66 on our account from the Square.
Perhaps making a revenue along with your cash as your small business languishes. I had a couple of excessive dollar transactions and I can’t get my cash. They not have a cellphone service quantity, so I am completely at their mercy.Being a respectable enterprise I prefer to do enterprise with other, legitimate firms. In my thoughts Square has unethical enterprise practices, poorly disclosed policies that financially benefit them to your detriment. As soon as I get paid, if I get paid, I am ending my relationship with them. I would encourage others to to not get sucked into this honey trap. Ok, I offered Square a “not so nice” message on the website.
I additionally immediately applied online for credit score improve, providing my enterprise license, contractor licenses and copy of the bill I ran the initial $7k for on a Sunday night time. Funds previously to be held for 30-days, are launched and might be in my checking account inside 1-2 business days. Apparently they are attempting very hard to extend the reviews to a more optimistic note.
After going again and fourth with them they mentioned they cant help me. So I looked online and found a fb page aimed toward square unhealthy business pratices and it appears they only do that to small business, larger corporations usually are not affected. I even have used square register for a very long time no less than two years. I did comply then tried to get on the phone with a reside particular person.
I believed my frequent device can be compatible – largely as a result of it was not readily apparent from looking at their assist pages that some units would possibly NOT be suitable. I requested Square if they would make an exception. They replied with a brief e-mail simply restating their policy. I replied that I knew their coverage and, as soon as again, defined what happened and why I didn’t really feel completely answerable for the delay. I requested them to reconsider; they refused.
This remark refers to an earlier version of this evaluation and may be outdated. Square has a process referred to as “REVIEW” what this implies is that they freeze your account with regard to any payments being deposited in to your account. Oh you possibly can still process buyer bank cards the funds just stay with square. Why not ask for this data up front? The choices beneath are reply now or answer later. It gets better as the question this second evaluate asked WAS ANSWERED IN THE FIRST REVIEW!!!!!!
Put them in the same class as these payday lenders seeking to rip-off every penny they’ll get from you. Customer service is a black hole. Poor response times.
I had obtained an e mail from them about updating my reader and since my business only processes cards a few occasions a yr within the fall, I didn’t to it immediately. Two weeks ago, I signed into my account, and the account was famous that it was permanently deactivated.
They advised me that the decision was not last they usually may charge theory again from my account anytime, within the event that the purchasers bank determined towards me in the dispute. On July 6th square contacted me by way of e mail and informed me that the purchasers financial institution determined to take the money from us and provides it again to the shopper. I explained to them that this choice was not appropriate and that we had supplied proof that the cost was authorized and it made no difference. They told me I should contact an lawyer if I needed further help. IManaged to close my linked checking account earlier than they might cost back the money from my account. I’m questioning if they may try and file a group for the quantity by way of a creditor once they figure out the account is closed.
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All was well, more or less – there were a number of annoying glitches but they have been balanced out by our good experiences. I probably would have stayed with Square, and given them a better rating, if it hadn’t been for the new chip reader debacle. It has been a pain from starting to finish, culminating in my discovering out that my broadly-offered, Samsung tablet just isn’t compatible with the brand new, mandated hardware. This leaves my tiny enterprise in the place of having to purchase a new device to make use of the new reader or change suppliers.
I personal 2,other enterprise with money’s going to the identical financial institution. I am sure the visitor who I charged the $7100 For a 3 month rental could be nice with thus.
He signed a contract for promoting in Feb. 15, 2017 and paid by bank card, which I ran through a Square account for convenience, . They chargebacked without contacting me first. When the sales rep called the shopper, he shared the transmission went out of his automobile. The rep reminded him he is in contract and we have been running his ad. He apologized and gave her one other credit card fee. I known as Square and the Square rep assured me that if I ran the brand new card by way of that my account would steadiness out and my linked bank account would not be debited.
I would either never hear from them again or if I did I would hear “Wow, we don’t know how you bought so low, we can not touch your rates”. This went on for five years.
The next day they charged my bank account for the chargeback quantity, overdrawing my checking account. I called in and they might be holding the funds till the disputed was resolved. I contact sq. a number of weeks later to see if any info had been updated. I turned upset and told them that I was extremely displeased with their lack of assist throughout this course of. They refused to supply me with any information so far as the purchasers bank or data about the dispute. After several hours arguing sq. requested me to name again in 3 weeks and they’d release the money to me till the dispute was resolved.
Which was I went over my limit. I despatched them a nice e mail and in lower than 2 days my limit was raised and I was back to business. They deposit my funds into my bank of america account the following business day minus their fee and all is properly.
Since we operate on a shoestring, the selection was obvious; I determined to request a refund and alter to Intuit’s service. This choice put me outside Square’s 30-day refund policy. I contacted them by way of email to clarify why it took me so long to discover the issue was not going to be fixable.
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I won’t be recommending the Square to anybody and I shall be reviewing on each web page I can discover to stop folks from getting the Square. We just began our business and the Square has made this nothing however difficult. BEWARE! Square is a predatory rip-off conducting unethical enterprise practices and profiting while incurring severe losses to companies and their prospects who do business with them. They refunded a buyer of mine over a misunderstanding in the amount of $2100. My sales rep instantly called the shopper and he apologized for having consumers remorse.
That is what was occurring to me when an old enterprise companion that was on the books legally still discovered his name on the TMF list. I took a $20.00 transaction and my account was frozen. It took me three months and threatening legislation fits against people to discover this after being shut down multiple occasions from a number of processors. I needed to take away his name from the enterprise legally after which all was proper in the world. His name dropped off the TMF listing after 5 years.I have been processing with Square for over 5 years now and am pleased as can be. I don’t see me ever going wherever else. I LOVE Square.
This gentleman is doing particular forces training in Fort Walton Beach, Fl. The card was a military bank card paying for his lodgings. I lease to those guys all the time. Square says choice they are saying is irreversible but attempt talking to an individual. Do not signal with anybody you cannot get a live individual on the phone. That ought to have been my first clue. I’ve been using Square for my small business for about four years.
I will admit that when I was utilizing sq., I was very pleased with it, but just to go away me high and dry with no notice, or clarification is totally unacceptable. I personal a furnishings retailer and Square deactivated my merchant account in October 2015 because a customer’s card didn’t process a number of instances. They despatched me an abrupt email saying that the decision to deactivate the account was ultimate and that they are holding my funds for ninety days until releasing it to my checking account. In addition, I was left with no way to course of credit card funds from my retail customers for a week until I got a alternative answer . I am staying far-off from this company and can advise all of my enterprise proudly owning pals to be ware of them as properly.
Now I have to get a customer coupon code to have the ability to name them, really? I would think twice about using their providers there are cheaper firms on the market. Having an ongoing nightmare with Square! I own a small plumbing company and have been utilizing Square for about 5 to 6 years. December of last 12 months my husband did a plumbing bi cross for a property proprietor whoLives out of city but has a rental property that’s local. We e mailed him a quote of 1800.00 and he agreed via cellphone to start work on Dec 19th.
They didn’t even give us a purpose apart from to discuss with article # 6 in our settlement, which is so vague, we still don’t know or perceive. I continue to be puzzled bytheir choice as a result of we never had ANY points, till we responded to their loan utility. Great article Melissa,I actually have been using Square for years. We have been with Suntrust processing through First Data for years. I thought I had the most effective Merchant Processing round as a result of each week we might have 5-10 folks are available in “We can beat your charges, we will beat your charges”. It got to the purpose that I just printed out a ton of the last 3 months price of statements and simply handed it to them and despatched them on their means.
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I searched my emails to see if I had acquired anything from them and I had not, apart from the notices to upgrade my reader. Since they’ve ZERO telephone assist, I was left with sending them an e mail as to why my account was deactivated.
About three days later we get an e mail from them telling us they haveterminated our account with them, and we can no longer process bank card payments instantly! Luckily we had no excellent enterprise for them to hold, like I see from many different comments right here, nevertheless it left us scrambling for a bank card processor. We processed any the place from $ 5,000 a month to $ 28,000 a month.
Initial sign-up was quick and account was accredited for transactions. Processed 1st transaction, money sat in Square-up account and Square-up asked for additional information from us.
I was floored, I responded back to them that I didn’t run an illegal enterprise, that my business did not contain playing or betting. They responded back to me that by the terms with M/C & Visa, they didn’t should disclose anything interval.
We completed work the following day and the tenant signed off on the work being accomplished as agreed in the written estimate. The customer paid with a Visa card over the telephone utilizing square. Four months later on April thirteenth I received a chargeback discover from square stating that the shopper had reported the cost as fraudulent. I was asked to provide documentation proving that the cost was legitimate. I supplied the invoice signed and dated by the tenant displaying that we did in fact do the documented work on the prospects property. Square mentioned they’d submit the documents to the purchasers financial institution and the dispute course of would take as much as ninety days.